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POLARIS GEM

CENTRE D'AIDE

5/11/2021
Updating Your Account Information

Use the ACCOUNT section of our website to log in to access your online garage, your rides, view past orders, and manage your shipping and billing addresses. Updates to your account can be made by logging in to any of our brand websites. Creating an account is not required to make online purchases or place orders.

Access your account in the upper-right-hand corner of the website.

Account

If you have not yet created an account or have not signed in, the menu will read ACCOUNT rather than WELCOME. Click on the drop-down menu to log in or create an account.

Contact Info
From the WELCOME drop-down menu, select the PROFILE option to edit your account profile. 

Drop down menu

This will take you to the Profile page, shown below. 

Profile update

Under CONTACT INFO, click EDIT to update your first name, last name and birthday.

Under LOGIN, click EDIT to change your password.

Under ADDRESSES, click EDIT to add an address or edit your saved addresses. Note that you cannot delete an address if it is set as your preferred shipping or billing address. First enter a new address and set it as your preferred address and then delete the old one.

Email Address Updates
To change your email address, you must contact Customer Service by phone. The Customer Service phone number is listed for each brand below. 

Polaris: 1-800-765-2747

Slingshot: 1-855-863-2284

Indian Motorcycle: 1-877-204-3697

Updating Your Preferred Dealership
1.
Log in to your RIDE COMMAND account.

2. Click on the MAP tab in the upper-right corner. 

3. Click SHOW ON MAP. To see dealers in your area, toggle the switch next to "Dealers" to ON. Note: When the switch is shown in red, the switch is on and will show on the map. You also can search for your preferred dealership directly in the search bar. 

4. An icon will show up on the map, marking your dealer’s location. Click on this icon.

5. Press SAVE under your dealer’s contact information.

6. Navigate to the GARAGE tab. You will see your new dealer has been saved. This dealer will also show up as your saved dealer in your account on our websites. 

Password Reset
If you need to reset your password, select FORGOT PASSWORD at the account login screen. You will be redirected to enter your email address and new password. You will then receive an email with directions on how to complete your password change. 

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