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POLARIS GEM

HELP CENTER

7/30/2020
GEM's Coronavirus (COVID-19) Response

Our focus and commitment
With a focus on health and safety, we are closely monitoring the COVID-19 situation and will continue to respond as the situation evolves. We are here to support our customers, dealers, employees and the communities where we operate.

Is my local dealer still open?
We are working closely with our dealers to navigate this situation. We want to keep you informed of any changes in dealership operations in case you need any of your Polaris products serviced, or are needing additional product during this time.

It's best to check our Dealer Locator or call ahead to your dealer to confirm their hours before visiting, as things may change quickly.

If your local dealer is closed and you need assistance, our Customer Support team is available to provide support. Contact us at 1 (800) 765-2747 or by email. We also encourage you to check out the Help Center section of our website.

What is happening to my GEM order?
At this time, we do not anticipate any delays on orders. Customer service teams are available to answer any questions you may have. We are focused on continuing to provide you with the high level of service you expect from us. Use the Check Your Order Status tool for updates on your order.

Service questions
To continue to support our customers, our service team is available to help with any service related questions you have regarding your Polaris product. Customers who are in need of assistance can also visit the Help Center or contact Customer Support at 1 (800) 765-2747 or via email.

Supporting our employees
Supporting and protecting our Polaris team has been, and remains, our priority throughout our response to the COVID-19 crisis.

Coronavirus resources
The safety of the entire Polaris family is our top priority. We are closely following the guidelines of the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as we navigate the evolving Coronavirus situation.
Visit CDC
Visit WHO

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